Where Do I File A Complaint Against AT&T?

How can I get my money back from AT&T?

Here’s how you can get a refund:Go directly to www.ftc.gov/att.Click the “Apply for a Refund” tab.Enter requested information online (name, address, phone numbers on account, account number, etc)Print out confirmation page for records.More items…•.

How much will customers get from AT&T settlement?

FTC settlement returns $60 million to consumers affected by AT&T’s throttling practices | Federal Trade Commission.

How much is the refund from AT&T?

AT&T to issue $60M in automatic refunds to settle FTC allegation that ‘unlimited data’ claim was misleading. AT&T will pay $60 million to settle the government’s allegation that it misled customers of unlimited-data plans by slowing down service for heavy users.

How do I speak to AT&T customer service?

Want to call us?Wireless Home Phone. 800.331.0500. Every day, 8 a.m. – 9 p.m. local time.AT&T PREPAID Wireless Home Phone. 866.975.0050. Every day, 8 a.m. – 3 a.m. ET.Wireless Internet. 800.331.0500. Every day, 8 a.m. – 9 p.m. local time.

Can I sue AT&T for bad service?

You may be able to sue AT&T for not receiving the quality of service that you signed up for. To provide evidence for this claim, you will need a copy of your contract, copies of your bills, and proof of the poor service. You can also use DoNotPay in any web browser or on your iPhone to help you prepare your case.

How do I file a complaint against AT&T?

The AT&T complaint number is 800-331-0500, or you can simply dial 611 from your AT&T cellphone. You can also launch a live chat with customer service by going to https://www.att.com/contactus/index/internet.html and clicking the Chat Live button.

Does AT&T have a customer retention department?

AT&T retention is responsible for reducing churn within the company. They have a range of discounts and offers they can use to tempt you to stay for another year or two years. You can contact them by dialing 611 from an AT&T phone or calling 1-800-331-0500.

How do I talk to a supervisor at AT&T?

How to Reach an AT&T SupervisorContact customer service. If you are calling about wireless service from your device, dial 611 from your phone. … Listen to the prompts. … Speak to the customer service representative briefly. … Ask to be transferred to a supervisor.

Can I file a lawsuit against AT&T?

Take Your Issue with AT&T to Small Claims Court In most states, you can sue in small claims court for an amount between $2,500 and $10,000, which is enough to cover most claims against AT&T. If you file a small claims case against AT&T, the company will probably try to settle the case outside of a legal hearing.

How do I get a refund from AT&T?

We automatically process refunds 45 days after your account has been canceled. If you haven’t received a refund after 60 days,chat with us online or call 800.331. 0500 (611 from your AT&T wireless phone). To request a refund of a credit balance on an active account, chat with us online or call 800.331.

How much money will I get from AT&T settlement?

AT&T Will Pay $60 Million to Settle FTC Throttling Complaint.

How do I contact AT&T corporate office?

Our main telephone number is (210) 821-4105. (Please note that while AT&T’s corporate headquarters are in Dallas, the main telephone number uses a San Antonio area code.)

What is AT&T customer service summary?

When you’ll receive the Customer Service Summary Whenever you make a change to your service, you can receive the Customer Service Summary in one of these ways: Online in myAT&T within 48 hours. By email, if your account has an email address on file.

Who can I report AT&T to?

Phone: 1-888-CALL-FCC (1-888-225-5322); TTY: 1-888-TELL-FCC (1-888-835-5322); ASL: 1-844-432-2275. Mail (please include your name, address, contact information and as much detail about your complaint as possible):

How do I contact the CEO of AT&T?

But Valrie recently made the mistake of sending a polite e-mail to the CEO of AT&T, Randall Stephenson. (Stephenson’s e-mail address, rs2982@att.com, and other contact information have been online for a few years.)