What Happens If A UPS Package Is Not Delivered?

What do I do if my UPS package was not delivered?

Start a ClaimLoss: You can file a claim on a package if it has not been delivered 24 hours after the expected delivery date and time.

Damaged: The shipper or receiver can initiate a claim on a damaged package, although UPS encourages the shipper to report package problems.More items….

Why does ups say not delivered?

Due to the load of packages the delivery services manage, sometimes statutes are updated prematurely or, on the contrary, are not updated at all. This is why you can sometimes see that the parcel is delivered when it’s not. Do Amazon deliveries need a signature?

How long does ups hold undelivered package?

delivery, UPS will hold your shipment for five business days at the nearest UPS center. If the shipment is not picked up within five business days, it will be returned to the sender.

Will UPS refund for lost package?

If a package never reaches its buyer and it is presumed stolen, the buyer should call UPS and file a claim. … When one is issued, it will be mailed to the buyer for the sum of the lost or stolen product. In most cases though, the shipping costs will not be refunded even if the product is.

Does UPS attempt second delivery?

We are unable to provide two delivery attempts on the same day. Your driver may make a second attempt on the next business day, and a third attempt on the following business day, if necessary. Where available, your shipment may be taken to a UPS Access Point™ for pickup.

What happens if UPS loses your package?

If UPS has lost the package, then they are responsible. However, if you failed to purchase shipping insurance, then they will not reimburse you for the loss. For a $1,200 product, paying a few bucks for insurance would guarantee you would be paid by UPS for its loss.

How do I contact UPS about a lost package?

Call customer service toll-free at 1-800-742-5877.

Can I pick up my UPS package instead of having it delivered?

The UPS InfoNotice® lets you know we tried but were unable to deliver your package. Using your UPS InfoNotice, you can reschedule the delivery of your package. … Pick up My Package at a UPS Location: Have your package held at a UPS location such as The UPS Store®, a UPS Access Point location, or a UPS Customer Center.

Can ups hold package before delivery?

Only UPS keeps your packages within your control. UPS Delivery Intercept allows you to interrupt your package before it’s delivered using your automated UPS shipping or tracking system–so you can return, redirect, or hold your package. It’s easy to use, but your customer will think you moved mountains.