Quick Answer: Why Do Chick Fil A Workers Have To Say My Pleasure?

What does Chick Fil A silver status mean?

Diners achieve Chick-fil-A Silver status after reaching 1,000 points (the equivalent of spending $100 at the chain), and reach Red status after hitting 5,000 points.

As customers reach higher levels in the rewards program, each dollar they spend at Chick-fil-A earns more points..

How does Chick Fil A have such good customer service?

Customer satisfaction translates to fast-food dominance The chain’s unique business model allows Chick-fil-A to tightly control its high standards in locations. The company accepts just 0.4% of people who apply to open Chick-fil-A locations, one of the most selective chains in the industry.

What happens at Chick Fil A if you say my pleasure first?

Anyone who’s been to Chick-fil-A can recognize within seconds that the employees don’t say “you’re welcome” and instead say “my pleasure.” WHY?! “It’s a courtesy thing,” the employee said. “‘You’re welcome’ seems too indifferent and we’re told to use elevated language.

Is the CEO of Chick Fil A Mormon?

Chick-Fil-A was founded by S. Truett Cathy, who was a devout Southern Baptists, as are members of his family who have run the company since Mr. Cathy’s death. … So, neither Chick-Fil-A nor Hobby Lobby is “owned by Mormons.”

What is chick fil a saying?

Chick-fil-A’s success is at least partially built on its reputation for hospitality and incredible service. Quirks such as workers saying “my pleasure” instead of “you’re welcome,” placing flowers on tables, and offering free food are all part of Chick-fil-A’s game plan.

What does Chick Fil A call their customers?

To meet the fast-paced lifestyle of our urban customers, we created a new and quicker way to serve them by using iPads to take orders in line. We call it “upstream ordering.”

What religion is Chick Fil A owner?

Southern BaptistCathy is a devout Southern Baptist, and his company’s mission statement reflects his convictions. Chick-fil-A’s “Corporate Purpose” is: “To glorify God by being a faithful steward to all that is entrusted to us.

How does Chick Fil A motivate their employees?

Chick-fil-A says its employees are motivated to give such consistent service because it invests so much in training them. … Chick-fil-A trusts the people doing the work, and encourages them to make decisions and try new things based on their observations.

What is Chick Fil A’s rating?

A recent report by Market Force, published by Food & Wine, polled 7,600 consumers about their satisfaction level with various chains, and Chick-fil-A ranked the highest, with a 79% “loyalty rating.” In last year’s Market Force report, In-N-Out was America’s favorite for the second consecutive time.

Why Chick Fil A employees don’t say you’re welcome?

Not “you’re welcome” or “anytime” or “sure thing” or “have a nice day!” But “my pleasure.” According to Taste of Home, this is a long-standing tradition that originated after the chain’s founder Truett Cathy had a particularly memorable exchange during a luxury hotel visit.

What happens if a chick fil a employee does not say my pleasure?

Thanks for the A2A. Assuming the customer who said “my pleasure” did so because they are actually grateful for the prompt service, nothing would specifically happen on the part of a Chick-Fil-A employee except they may utter a quick “no problem” or something similar. The customer is hired on the spot.

Is Chick fil a Mormon owned?

Many of the company’s values are influenced by the religious beliefs of its late founder, S. Truett Cathy, a devout Southern Baptist. All Chick-fil-A restaurants are closed for business on Sundays, as well as on Thanksgiving and Christmas.

Is the owner of Costco Mormon?

James Sinegal, the co-founder and former CEO of Costco, is Catholic.

How does Chick Fil A keep their employees so happy?

Originally Answered: Why are Chick-fil-A employees so nice? It’s because they hire young people people who have great attitudes and these employees get rigorous training. They are trained to go above & beyond for their customers. I agree, and they’re not just nicer.

Why do chick fil a employees have to say my pleasure?

Legend says the chain’s founder, Truett Cathy, got the idea while staying at the Ritz Carlton. When he said “thank you” to a hotel employee, the employee replied, “my pleasure.” Cathy thought those two small words made the Ritz Carlton stand apart as a luxury establishment.