How Do I Contact DPD Directly?

How can I contact DPD UK?

If you have not received a claim form, please contact Customer Services on 0121 275 0500.

They will issue a registered claim form and a reference number, specific to the consignment affected.

For any existing claims, please contact the Claims Department at dpdclaims@dpd.co.uk..

What happens if I miss my DPD delivery?

If you’re not at home to collect a DPD delivery DPD will leave a card, telling you they tried to deliver. Please call the number on the card to arrange a convenient time for your order to be delivered. If you don’t call DPD, they’ll try to deliver your order on the next working day.

Can you refuse a DPD delivery?

Yes. You can refuse a parcel which was not addressed to you but it ended up at your location. … You don’t have to accept the delivery or any package that you either did not request it or you don’t want it.

Is DPD fast?

DPD is the most innovative parcel carrier around. Thanks to our industry-leading Predict service, we provide parcel recipients with a one hour delivery window, notified by SMS and email, so they don’t have to wait in all day.

What does a DPD tracking number look like?

The most common tracking number format is 12 digits (e.g. 000 000 000 000). Some other less common formats may also exist. If you have any question regarding the delivery process of a package, call [+44] 08445-560-560.

How do I speak to a human at DPD?

The Customer Service Number DPD Doesn’t Want You To Know Making contact with a human at DPD regarding parcel collections is not an easy task. The telephone number listed on the DPD website (0121 275 0500 ✗) seems to be an indefinite hold blackhole line most of the time.

Can I pick my parcel up from DPD Depot?

No problem, there are plenty of options for you to choose from. You can change the delivery date, arrange to leave your parcel somewhere safe at the delivery address, deliver it to your neighbour, drop it off at your local shop, or come to the depot to pick it up.

Why can’t I track my parcel?

When the tracking number cannot locate the parcel, it does not necessarily imply that the package is lost. It may only mean that the courier did not scan the barcode or that the tracking information online has yet not updated the information. The label got damaged the courier could no longer scan the barcode.

Do DPD give you a time slot?

DPD has become the first parcel carrier to provide customers with a one hour window for their home deliveries. Shoppers who buy from retailers shipping with DPD can receive a free SMS or email giving them a precise one hour window in which the driver will arrive.

Where does my package go if I not home?

Delivery If Recipient Is Not Home If no one is home when the letter carrier attempts delivery, the letter carrier will leave a notice and return the item to the Post Office. Check the notice for specific instructions or call 1·800·ASK·USPS to have the mail redelivered.

Where is DPD headquarters?

Issy-les-Moulineaux, FranceDPDgroup/Headquarters

Can I get a parcel picked up and delivered to me?

“Can I have a Parcel Collected and Delivered to me?” Well yes you can! Simply ask them sender for the weight and dimensions of the parcel and then book your parcel collection on-line and enter the details to be collected and delivered to you.

What does DPD stand for?

Dynamic Parcel DistributionDPD stands for Dynamic Parcel Distribution.

Why is my parcel being held at DPD Depot?

Your parcel has been held at your local DPD depot. … This status means that we have received the data pertaining to your delivery from the shipper – the parcel has not neccessarily been received by DPD yet.

Why is my parcel being held?

Reasons for your parcel to be held in customs include: Physical inspection – Normally, your paperwork is inspected, and your parcel cleared. … Customs backlog – Sometimes if customs are busy, clearance gets delayed and parcels are queued awaiting clearance.

How do I get a refund from DPD?

If you no longer need to send your parcel, you can cancel your order and request a refund….Request a refundBe the contract holder with DPD Local.Have booked the delivery within the last 28 days.Request your refund prior to collection or drop-off.